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Wuhn Terms & Conditions for ready made goods

By entering into a business agreement with Wuhn, you (the buyer) agree to comply with and be bound by the following terms and conditions of sale.
From here on 'you' refers to the customer / buyer and 'us'/'we'/'our' refers to Wuhn.

1. Pricing and Terms


1.1 Price
We reserve the right to change the prices shown at any time on our website or in any brochures and catalogues and we will contact you before the order is confirmed in the event of an alteration being made.

1.3 Misplaced Goods, Misplaced Decimal Places or Otherwise
If, by genuine mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.

2. Ordering


2.1 Terms
We must receive payment IN FULL for the goods ordered before the order can be dispatched. By placing an order, you agree to pay pro-forma for the invoiced goods. Our acceptance of your order brings into existence a legally binding contract between us and you. Customers are reminded that they should satisfy themselves that the products they are ordering are suitable for their requirements before placing an order. No responsibility is placed with Wuhn for the decision to order.

2.2 Orders
Please allow up to 2 Business Days for a response concerning purchases made directly through wuhn.co. Once an order is placed on our website, please allow (2-5 business days) for dispatch. Although availability may be indicated on wuhn.co, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order. You will receive a shipment notification email with tracking once your order has shipped.

2.3 International Shipping Policies:
All applicable customs and import duties, fees, taxes for international shipments are the responsibility of the customer. All payments must be in full and in Great British Pounds Sterling (£GBP). Conversion fees from foreign currencies must be borne by the customer and not deducted from the invoice total.

2.4 Designs produced by us
Any designs produced by us for you will remain our intellectual property and may not be used in any other form without our prior written consent.

2.5 Returns
Our aim is for you to be satisfied with your purchase but if, for any reason, you are not, you can return the item and we will issue you store credit to choose another item. Merchandise must be returned within 14 days of receipt, must be unworn and unwashed and must have all tags attached. Returns are subject to a minimum 15% restocking fee if the item is found to not be in the same condition as it was when it was initially sent to you. If the tags are detached or items show wear, we will incur a restocking fee. Items that are washed will be subject to an automatic cancellation with no exchange or store credit.

Any merchandise purchased at discount or sale cannot be returned.

When shipping your item(s) back to us warehouse, please include: A copy of your original invoice and a written explanation of the item(s) you are returning. All returns are dependent on condition of product upon inspection. Customers are responsible to pay shipping fees when a return for store credit is requested, failure will result in the cancellation of exchange and store credit may be automatically disbursed.

All returns are to be shipped via insured traceable mail in a secure package. We are not liable for packages lost in transit and we advise that you please have a tracking number for your reference and proof. Shipping fees are non-refundable.

3. Warranty


We will endeavour to provide the highest quality goods as standard, and these will arrive in a merchantable quality. Any wear and tear or depletion of goods due to use and wear are not our responsibility and we will not be obliged to replace or refund any goods. Further to this, it must be noted that our clothing is sensitive to tumble drying and warm washing; both must be avoided. Pay extra attention to the wash care instructions inside the hem label. We recommend all items are washed on 30 degrees Celsius and hung out to dry - not tumble dried.

Wuhn Terms & Conditions for customised goods


1. Pricing and Terms


1.1 Quotes
Quotes are valid for the goods specified in them and for 28 days from date of quote. Alterations may incur a cost rise which will be reflected in a new quote. Please bear in mind that all quotes made are made subject to the terms and conditions of sale. Any order placed is placed subject to the terms and conditions set out here, as stated.

1.2 Price
Prices stated on our website or in any brochures and catalogues are approximate. A full quote will be made for any order. We reserve the right to change the prices shown at any time and we will contact you before the order is confirmed in the event of an alteration being made.

1.3 Misplaced Goods, Misplaced Decimal Places or Otherwise
If, by genuine mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.

1.4 Loss of Earnings
We cannot, and will not, be held responsible for any loss of earnings, real or projected, as a result of an order being lost, arriving late, or not being as expected.

2. Ordering


2.1 Terms
We must receive payment IN FULL for the goods ordered before the order can be processed. By placing an order, you agree to pay pro-forma for the invoiced goods. Our acceptance of your order brings into existence a legally binding contract between us and you. Customers are reminded that they should satisfy themselves that the products they are ordering are suitable for their requirements before placing an order. No responsibility is placed with Wuhn for the decision to order.

2.2 Orders
All orders will be set out in an order form, which must be approved for an order to proceed. Responsibility for the accuracy of this order form lies solely with the customer: mistakes cannot and will not be replaced once your order has entered the production process. Every new order form supersedes all other previous order forms. Acceptance of the order form and acceptance/payment of the invoice means you have agreed to all of our Trading Terms and Conditions.

All payments must be in full and in Great British Pounds Sterling (£GBP).

Conversion fees from foreign currencies must be borne by the customer and not deducted from the invoice total.

2.3 Artwork and Designs
You must provide production ready designs in Adobe Illustrator file format. If this is not possible, a redrawing fee may be charged. All garment and print colours shown on the website are only as accurate as the web design process allows and will vary with your monitor settings, software and environmental light etc.

Design positioning must be specified and agreed at the order form stage, along with an approved mock-up. Due to variance in the manufacturing stage there may be a slight variance in dimension set out in the mockup. Some changes can and may occur between the stated position, origination and final print placement of any design ordered. By agreeing to these T&Cs you understand that variance in dimensions, placement, colour, ink coverage and visual appearance can change between products and agree to allow us to use our professional judgement in this matter. All artwork, designs and specifications supplied / approved are guidelines for the printing stage only.

2.4 Copyright designs


2.4.1 Supplied designs
It is the client's responsibility to gain authorisation to use any copyrighted, trademarked or otherwise licensed material/ logos in their order. We will not be held liable for use of copyrighted, trademarked or otherwise licensed logos, designs or artwork in products supplied to your specifications.

2.4.2 Designs produced by us
Any designs produced by us for you will remain our intellectual property and may not be used in any other form without our prior written consent.

2.5 Designs
We may occasionally use examples of custom printed and embroidered clothing we've previously produced in our brochures, websites, exhibitions and pitches. If you would prefer to opt-out or keep your relationship to us discreet, please let us know by clearly stating on your order or artwork approval.

2.6 Returns
Through our bespoke service we produce one-of-a-kind goods to your specifications and therefore refunds and returns of goods are not possible. We will accept no returns of garments for any reason, therefore we encourage customers to take care with the specifications and take care to understand the terms and conditions of their order. By making a purchase order or by signing off the order form and invoice you agree to pay for the goods listed and understand that no refund, replacement or compensation can be claimed for the goods once the order has been placed.

2.7 Availability
At times, stock-outs and shortages may occur, in this instance, we will inform you of this as soon as possible and will look to offer replacements (this may affect the price, which will rise or fall accordingly, and may result in an issue of a further invoice to you or remittance advice from us) or we may offer to send the goods on shortly after. The rest of an order will proceed despite the stock-out and cannot be cancelled as a result of stock-outs. We will not be liable for any loss of earnings arising from stock-outs or from any delays in the production process.

Any changes to an order will result in a new order form. Each new order form will supersede all earlier order forms. Any changes to an order and order form that result in a rise in cost, will be re-invoiced to the customer and must be paid pro-forma before the order proceeds.

2.8 Cancellations and Refunds
Once an order has been placed the costs are borne immediately by us. Therefore we stress that once an order has been placed, it cannot be cancelled. Returns and refunds cannot be accepted as stated in 2.6.

3. Delivery


3.1 Shipping
The liability for loss or damage in transit, or thereafter, shall pass to the customer upon the delivery of the order to a common carrier for shipment. Shipping dates are approximate and are based, to a great extent, on prompt receipt by us of all necessary ordering information from you. The customer shall bear all costs of transportation and insurance. We will add transportation and insurance costs to your invoice. We shall not be in default by reason of any failure in its performance under this Agreement if such failure results from, whether directly or indirectly, fire, explosion, strike, freight embargo, Act of God or of the public enemy, war, civil disturbance, act of any government, de jure or de facto, or agency or official thereof, material or labour shortage, transportation contingencies, unusually severe weather, default of any other manufacturer or a supplier or subcontractor, quarantine, restriction, epidemic, or catastrophe, lack of timely instructions or essential information from you, or otherwise arisen out of causes beyond our control. Nor shall we at any time be liable for any incidental, special or consequential damages. The customer shall be responsible for all customs clearance and payment of all charges and duties in the territory. We are not liable for any losses in transit.

3.2 Delays Beyond Our Control
We shall have no liability to you for any failure or delay in the delivery of goods ordered, or for damage or defect to goods caused by events or circumstances beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

4 Warranty


We will endeavour to provide the highest quality goods as standard, and these will arrive in a merchantable quality. Any wear and tear or depletion of goods due to use and wear are not our responsibility and we will not be obliged to replace or refund any goods. Further to this, it must be noted that our clothing is sensitive to tumble drying and warm washing; both must be avoided. Pay extra attention to the wash care instructions inside the hem label. We recommend all items are washed on 30 degrees Celsius and hung out to dry - not tumble dried.

5 Confidentiality


All information supplied by either party to the other and identified as confidential by the recipient shall be kept strictly confidential by the recipient and shall not be disclosed to any third party without the other's prior written consent. The obligations of confidentiality in these Terms and Conditions shall remain in force after expiry or termination or any relationship between you and us.